Terms & Conditions
Welcome to virtualrealms.co.za, the "Site". The Site is comprised of web pages containing information and resources provided by "Virtual Realms (PTY) LTD" and certain third party content providers.
Additional terms may be presented to you in connection with your use of the Site or particular feature of the Site, or the downloading of material from the Site or through the Service. You agree to comply with any additional terms, which are incorporated in these Terms by reference. If you do not agree to the additional terms, do not use or purchase the particular features to which the additional terms apply (if the terms are limited to specific features) or stop using the Site and terminate any related Service account. You may also be subject to additional terms and conditions from third parties that may apply when you purchase products or services or use or download software from third parties.
Passwords; Attribution of Electronic Acts to You - Some activities on this Site require you to register with a user name and password or to post entries to the community support section of this Site). If you register, you must provide "Virtual Realms (PTY) LTD" with current, complete and accurate information. You agree to maintain and are responsible for maintaining the confidentiality of your password and user name. You agree that if your user name and password are used on the Site, "Virtual Realms (PTY) LTD" may attribute that use to you and you will be legally bound by it and responsible for any and all activities that occur under your account. You agree to notify "Virtual Realms (PTY) LTD" immediately of any unauthorized use of your account or any other breach of security at the email address: firstname.lastname@example.org
Site Use - Access to the Site is provided on a temporary basis and you may use the Site when it is available. The Site may not always be available. There may be interruptions or extended downtimes. "Virtual Realms (PTY) LTD" reserves the right to change or remove, and restrict or block access to, all or any part of the Site (including any features thereof) at any time without notice.
Your Conduct - The Site may contain communication features (such as blogs, support forums, etc.) designed to enable you to communicate with "Virtual Realms (PTY) LTD" and the public at large. You agree to use the Site only to post, send and receive messages and material that are appropriate and related to the purpose of the Site. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technically harmful. You must not attempt to gain unauthorized access to the Site, or any servers, computers, or any data bases connected with the Site. You must not attach the Site via a denial-of-service attack, or a distributed denial-of-service attack. You agree that when using the Site, you will not engage or attempt to engage in any improper uses. If you breach this section you may commit a criminal offence. "Virtual Realms (PTY) LTD" will report any such breach to the relevant law enforcement authorities and "Virtual Realms (PTY) LTD" will cooperate with those authorities by disclosing your name and any other relevant information that "Virtual Realms (PTY) LTD" holds about you. In the event of such a breach, your right to use the Site will cease immediately. If "Virtual Realms (PTY) LTD" suspects violations of any of this Section, "Virtual Realms (PTY) LTD" may institute legal action and cooperate with law enforcement authorities in bringing legal proceedings against violators. You agree to cooperate with "Virtual Realms (PTY) LTD" in investigating suspected violations."Virtual Realms (PTY) LTD" reserves the right to install, implement, manage and operate one or more software, monitoring or other solutions designed to assist in identifying or tracking activities that "Virtual Realms (PTY) LTD" considers to be illegal or violations of these Terms, to the extent such measures are allowed by applicable law.
Caution about Accuracy of Information - This Site intends to represent current "Virtual Realms (PTY) LTD" services and products, however, certain information may be outdated. The Site is subject to change without notice and may contain typographical errors, inaccuracies or omissions. The colors you see (for example, product colors) on the Site may depend on the specifications and settings of your computer and may not accurately depict the actual colors. You agree not to rely on any information provided on this Site, which is provided for your convenience only.
Feedback - You agree that, if you submit or provide suggestions for improving "Virtual Realms (PTY) LTD" products and services ('Feedback') to "Virtual Realms (PTY) LTD", by the act of submission or suggestion you effectively irrevocably assign to "Virtual Realms (PTY) LTD" all right, title and interest throughout the world in the Feedback without the right to any compensation or royalties from "Virtual Realms (PTY) LTD" and, to the extent allowed by applicable law, you waive any moral rights you may have in the Feedback. Further, you effectively irrevocably waive and agree never to assert any claims against "Virtual Realms (PTY) LTD" or any of "Virtual Realms (PTY) LTD" successors in interest with respect to Feedback you submit or provide to "Virtual Realms (PTY) LTD". You also agree that this assignment and waiver will be effective without the need for any further action or execution of any further document by you.
Content; Proprietary Rights; License; Software - "Content" means all information, graphics, text, images, software, sound files, video, communications and other materials (including all metadata associated with any content) that "Virtual Realms (PTY) LTD" and its licensors provide to you in connection with the Site. "Virtual Realms (PTY) LTD" and its licensors own all "Virtual Realms (PTY) LTD" Content, including the selection and arrangement of the "Virtual Realms (PTY) LTD" Content and the "look and feel" of the Site. "Virtual Realms (PTY) LTD" and its licensors own all legal rights, title and interest in and to the Site, "Virtual Realms (PTY) LTD" Content, and any software (including updates and upgrades thereto) provided to you as part of or in connection with your use of the Site ("Software"), including any and all intellectual property and other proprietary rights that exist therein. "Virtual Realms (PTY) LTD" grants you a personal, non-exclusive, nontransferable, limited license to use the Software as provided to you by "Virtual Realms (PTY) LTD" as part of the Service and in accordance with the Terms.
Disclaimer of Certain Damages - To the maximum extent permitted by law, in no event will "Virtual Realms (PTY) LTD" or any supplier be liable for (a) any consequential, special, incidental, indirect or punitive damages; or (b) damages for loss of profits or confidential or other information, for business interruption, for personal injury, property damage, for loss of privacy, for failure to meet any duty of good faith or reasonable care or for negligence, in (a) and (b) arising out of, based on, resulting from or in any way related to these Terms, the Site, your use of the Site, Linked Sites, "Virtual Realms (PTY) LTD" Content, Third Party Materials or Services, even if "Virtual Realms (PTY) LTD" or any supplier has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or of damages for personal injury, so the above limitations or exclusions of damages may not apply to you.
Changes to these Terms - "Virtual Realms (PTY) LTD" reserves the right to change these Terms at any time. The updated version will be effective upon the date of posting unless indicated otherwise in the updated Terms. You can review the most current version of the Terms at any time at virtualrealms.co.za. Your acceptance of the Terms by clicking a box (if one is made available to you), or your continued use of the Site after the updated version of the Terms becomes effective constitutes your binding acceptance of the updated version of the Terms. If you do not agree to any updated version, you must immediately terminate your registration and/or discontinue your use of the Site.
Termination - You may terminate your account registration or stop using the Site at any time. "Virtual Realms (PTY) LTD" reserves the right to terminate these Terms and your access to the Site or any portion thereof, including any Services at any time, without notice.
General - If a court of competent jurisdiction determines that any part of these Terms is invalid or unenforceable, then it will replace the invalid or unenforceable provision with a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in effect. The section titles in these Terms are used only for the parties convenience and have no legal or contractual significance. "Virtual Realms (PTY) LTD" may assign these Terms, in whole or in part, at any time with or without notice to you. You may not assign these Terms or assign, transfer, or sublicense your rights, if any, in the Site. "Virtual Realms (PTY) LTD" failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. These Terms (including the Privacy Statement, Code of Conduct and any other incorporated terms) constitute the entire agreement between you and "Virtual Realms (PTY) LTD" with respect to the Site. These Terms supersede all prior or contemporaneous communications of any kind between you and "Virtual Realms (PTY) LTD" with respect to the Site. Any translation of the Terms is done for local requirements. If there is a dispute between the English and any non-English version, the English version of the Terms will govern.
After ordering online, you will receive an email confirmation containing your order details.
Refund & Return Policy
We do not issue refunds for a change of mind, gift vouchers or for booked sessions starting less than 24 hours away from the time of cancellation
Refunds for booked sessions prior to 24 hours of the start of the session will be refunded with store credit.
Please email us at email@example.com if you are not satisfied with your purchase so that we can resolve any problems.
A refund fee may apply.
You have up to two weeks before a booking date to cancel your booking. Tickets will be credited to your "Virtual Realms" account.
We do not accept last minute cancellations.
If you have any issues with your booking leading up to your session, you can contact the office at firstname.lastname@example.org between 10:30am - 9pm, Monday - Friday or 9am -9pm Saturday, Sunday and on public holidays
Bookings can only be cancelled at the discretion of "Virtual Realms (PTY) LTD".
Later Arrival Policy
We ask that you arrive at least 15 minutes early to check-in and attend the safety briefing.
Chidren Unattended Policy
Children are not to be left unattended in the waiting area.
If there is no one to supervise your child you will be unable to enter the game.
"Virtual Realms (PTY) LTD" staff members are not responsible for the safety and care of children.